help
FAQs
Here's some of the most common questions we receive.
Still can't find what you are looking for?
Sizing
Is sizing different for men and women?
Our sizing is unisex but we suggest going 1-2 sizes down from your regular (US/AUS) shoe size if you are a woman and going 1-2 sizes up from your regular (US/AUS) shoe size if you are a man.
You can check our Size Guide for a complete guide on choosing the right fit for your sheepskin boots.
How do I know if I have chosen the right size?
Your new ugg boots should be a snug fit, with continued use the wool will adjust to the shape of your feet, creating a perfect-fitting sheepskin footwear.
My size or shape doesn't show in your charts, what can I do?
If you have a higher instep or any other condition that requires some alterations to the standard boot, send us an email to info@jassi.com.au and we will do our best to craft the perfect fit for you.
Boot Care
How do I protect my sheepskin boots from the elements?
There is a range of products in the market that will help prevent discolouration and shield your footwear from water, dirt, and stains.
Using a suede or leather cleaner is always a great start, you can follow that with a leather balm to protect the leather cover boots from cracking.
For more tips and tricks go to our Complete Boot Care Guide.
Can I wash my ugg boots in the washing machine?
No. Washing your uggs in the washing machine can (and will) damage the inners, knotting the wool and removing the natural lanolin.
For instructions on how to clean your ugg boots visit our Complete Boot Care Guide.
Are ugg boots waterproof?
The short answer is no, but you can make your sheepskin boots more water resistant by using protecting and waterproofing products and making sure you always let your ugg boots air-dry if they get wet, avoiding any direct sources of heat.
If you like an outdoor adventure with your sheepskin boots we recommend choosing our oilskin boot or any of our leather cover ones. While not completely water-proof, they will resist outdoor conditions better than the traditional suede finish.
Shipping
How long will it take to get my orders?
We usually dispatch our orders in 1 - 2 weeks. Might take longer for overseas orders.
What are the shipping costs?
Postage and handling fees are calculated by weight and destination location upon checkout.
Do you ship overseas?
Yes, we ship all over the world! Shipping costs will apply, and will be added at checkout.
Returns
How do I return my boots?
- Check that you meet all the return conditions.
- Place your items and the original packaging inside a parcel bag and ship it to us through any registered mail of your choice (or drop in to our workshop in Denmark, WA).
What are your return conditions?
- You have 30 days to return your items.
- All unwanted items must be returned in their original condition, with no signs of wear or outdoor use. All packaging and labels must be attached.
- Items must be returned in their original packaging and, if mailed, sent on a parcel bag through registered mail.
- You will need to provide proof of purchase.
- Postage charges on returns are not refundable.
Any other questions?
We are always happy to have a chat. Go to our contact page to see all the ways you can get in touch.